+234% more Google reviews within the first year

TrailBlazer Auto Repair in Missoula, MT used Hilp to turn missed opportunities into 234% more revenue in under a year.

Revenue Increase

+234%

Monthly Value Added

$20,326/mo

Customer Rating

★★★★★ 4.5

“automatic review requests after every completed repair steadily built a five-star reputation with zero extra effort. Hilp paid for itself in the first month.”

Casey Whitmore, Owner of TrailBlazer Auto Repair

Published September 08, 2025

About the Business

Meet TrailBlazer Auto Repair

TrailBlazer Auto Repair has served Missoula, MT and the surrounding area for 9 years, building a reputation as a trusted local auto repair shop known for transparent quotes and quick turnaround.

Today the team handles everything from diagnostics to brake and engine repair and routine maintenance, with a 8-person crew keeping up with demand across the region.

Location: Missoula, MT
Years in Business: 9
Team Size: 8
Engagement Type: Pilot Program

The Story

How it happened.

Only a handful of reviews existed despite years of loyal customers, since nobody ever asked for one.

Automatic review requests after every completed repair steadily built a five-star reputation with zero extra effort.

Within a few months, TrailBlazer Auto Repair saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
Google reviews	15	172
Star rating	4.0	4.9
New customer calls/mo	19	58

Services Used

5-Star ReviewsUnified InboxAuto Follow-ups

Results Timeline

How the results built up.

Week 1 — Unified Inbox connected every call, text, and form to one thread, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +59% lift in booked jobs as 5-Star Reviews caught leads that used to slip away.
Month 3 — with 5-Star Reviews and Unified Inbox fully adopted by the team, gains reached +117%, roughly halfway to today's results.
Month 6 — +234% more Google reviews within the first year, now the new baseline for the business.

+234% more Google reviews within the first year

Meet TrailBlazer Auto Repair

How it happened.

How the results built up.

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