+197% more dropped calls recovered into booked appointments

Precision Auto Works in Akron, OH used Hilp to turn missed opportunities into 197% more revenue in under a year.

Revenue Increase

+197%

Monthly Value Added

$19,593/mo

Customer Rating

★★★★☆ 4.2

“missed call text-back covers every unanswered ring, so no repair estimate request is ever lost. Hilp paid for itself in the first month.”

Tobias Kern, Owner of Precision Auto Works

Published September 28, 2025

About the Business

Meet Precision Auto Works

Precision Auto Works has served Akron, OH and the surrounding area for 13 years, building a reputation as a trusted local auto repair shop known for transparent quotes and quick turnaround.

Today the team handles everything from diagnostics to brake and engine repair and routine maintenance, with a 5-person crew keeping up with demand across the region.

Location: Akron, OH
Years in Business: 13
Team Size: 5
Engagement Type: Pilot Program

The Story

How it happened.

Customers dropping off vehicles during business hours meant the phone rang constantly and often went unanswered.

Missed call text-back covers every unanswered ring, so no repair estimate request is ever lost.

Within a few months, Precision Auto Works saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
Calls answered or recovered	58%	99%
Appointments booked/wk	27	61
Avg. response time	31 min	11 sec

Services Used

Missed Call Text Back5-Star Reviews

Results Timeline

How the results built up.

Week 1 — Auto Follow-ups started re-engaging leads that went quiet, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +49% lift in booked jobs as Missed Call Text Back caught leads that used to slip away.
Month 3 — with Missed Call Text Back and 5-Star Reviews fully adopted by the team, gains reached +99%, roughly halfway to today's results.
Month 6 — +197% more dropped calls recovered into booked appointments, now the new baseline for the business.

+197% more dropped calls recovered into booked appointments

Meet Precision Auto Works

How it happened.

How the results built up.

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