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🚗 Auto Repair Case Study

+131% more big-ticket quotes converted to booked repairs

Redline Motor Care in Tempe, AZ used Hilp to turn missed opportunities into 131% more revenue in under a year.

Redline Motor Care
Revenue Increase
+131%
Monthly Value Added
$21,059/mo
Customer Rating
★★★★★ 4.8

“auto follow-ups now check back automatically until the customer books the repair or explicitly declines. Hilp paid for itself in the first month.”

Adriana Solis, Owner of Redline Motor Care

Published August 20, 2025
About the Business

Meet Redline Motor Care

Redline Motor Care has served Tempe, AZ and the surrounding area for 16 years, building a reputation as a trusted local auto repair shop known for transparent quotes and quick turnaround.

Today the team handles everything from diagnostics to brake and engine repair and routine maintenance, with a 5-person crew keeping up with demand across the region.

Location
Tempe, AZ
Years in Business
16
Team Size
5
Engagement Type
Pilot Program
The Story

How it happened.

Quotes for bigger repairs were emailed once and then forgotten, so many customers simply never replied.

Auto follow-ups now check back automatically until the customer books the repair or explicitly declines.

Within a few months, Redline Motor Care saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric Before Hilp After Hilp
Quote-to-repair conversion 24% 63%
Avg. follow-ups sent 1.0 3.8
Monthly revenue $52,000 $89,500
Services Used
Unified InboxAuto Follow-upsSmart WebsiteMissed Call Text Back
Results Timeline

How the results built up.

  • Week 1 — Auto Follow-ups started re-engaging leads that went quiet, replacing the old voicemail-and-spreadsheet workflow.
  • Month 1 — response times dropped and the team saw an early +33% lift in booked jobs as Unified Inbox caught leads that used to slip away.
  • Month 3 — with Unified Inbox and Auto Follow-ups fully adopted by the team, gains reached +66%, roughly halfway to today's results.
  • Month 6 — +131% more big-ticket quotes converted to booked repairs, now the new baseline for the business.
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