+120% more emergency jobs booked after hours

Rapid Flow Plumbing in Tulsa, OK used Hilp to turn missed opportunities into 120% more revenue in under a year.

Revenue Increase

+120%

Monthly Value Added

$4,200/mo

Customer Rating

★★★★☆ 4.2

“hilp's missed call text-back now replies within seconds, day or night, and books the job before the customer hangs up. Hilp paid for itself in the first month.”

Mike Dawson, Owner of Rapid Flow Plumbing

Published September 11, 2026

About the Business

Meet Rapid Flow Plumbing

Rapid Flow Plumbing has served Tulsa, OK and the surrounding area for 18 years, building a reputation as a trusted local plumbing company known for fast, reliable emergency response.

Today the team handles everything from burst pipe repairs to water heater installs and drain cleaning, with a 9-person crew keeping up with demand across the region.

Location: Tulsa, OK
Years in Business: 18
Team Size: 9
Engagement Type: Full Rollout

The Story

How it happened.

After-hours emergency calls were going straight to voicemail, and most callers just phoned the next plumber on Google.

Hilp's missed call text-back now replies within seconds, day or night, and books the job before the customer hangs up.

Within a few months, Rapid Flow Plumbing saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
After-hours calls answered	12%	94%
Avg. response time	38 min	8 sec
Monthly booked jobs	61	148

Services Used

Smart WebsiteMissed Call Text Back

Results Timeline

How the results built up.

Week 1 — Unified Inbox connected every call, text, and form to one thread, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +30% lift in booked jobs as Smart Website caught leads that used to slip away.
Month 3 — with Smart Website and Missed Call Text Back fully adopted by the team, gains reached +60%, roughly halfway to today's results.
Month 6 — +120% more emergency jobs booked after hours, now the new baseline for the business.

+120% more emergency jobs booked after hours

Meet Rapid Flow Plumbing

How it happened.

How the results built up.

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