+194% faster first response across every channel

Coastal Plumbing Solutions in Savannah, GA used Hilp to turn missed opportunities into 194% more revenue in under a year.

Revenue Increase

+194%

Monthly Value Added

$5,666/mo

Customer Rating

★★★★★ 4.8

“every channel now feeds into one unified inbox, so the whole team sees every conversation in one place. Hilp paid for itself in the first month.”

Ray Guillory, Owner of Coastal Plumbing Solutions

Published August 04, 2026

About the Business

Meet Coastal Plumbing Solutions

Coastal Plumbing Solutions has served Savannah, GA and the surrounding area for 21 years, building a reputation as a trusted local plumbing company known for fast, reliable emergency response.

Today the team handles everything from burst pipe repairs to water heater installs and drain cleaning, with a 6-person crew keeping up with demand across the region.

Location: Savannah, GA
Years in Business: 21
Team Size: 6
Engagement Type: Pilot Program

The Story

How it happened.

Leads from the website, Facebook, and texts were scattered across four different inboxes and constantly slipped through the cracks.

Every channel now feeds into one unified inbox, so the whole team sees every conversation in one place.

Within a few months, Coastal Plumbing Solutions saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
Channels monitored daily	1 of 4	4 of 4
Avg. first response	6.2 hrs	4 min
Leads lost to no-reply	18%	1%

Services Used

5-Star ReviewsUnified InboxAuto Follow-upsSmart Website

Results Timeline

How the results built up.

Week 1 — Unified Inbox connected every call, text, and form to one thread, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +49% lift in booked jobs as 5-Star Reviews caught leads that used to slip away.
Month 3 — with 5-Star Reviews and Unified Inbox fully adopted by the team, gains reached +97%, roughly halfway to today's results.
Month 6 — +194% faster first response across every channel, now the new baseline for the business.

+194% faster first response across every channel

Meet Coastal Plumbing Solutions

How it happened.

How the results built up.

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