+144% more spring leads booked before losing them to competitors

Greenscape Design Co. in Meridian, ID used Hilp to turn missed opportunities into 144% more revenue in under a year.

Revenue Increase

+144%

Monthly Value Added

$12,996/mo

Customer Rating

★★★★☆ 4.2

“missed call text-back replies to every spring rush call in seconds, keeping the crew's calendar full without extra office staff. Hilp paid for itself in the first month.”

Ashley Combs, Owner of Greenscape Design Co.

Published February 20, 2026

About the Business

Meet Greenscape Design Co.

Greenscape Design Co. has served Meridian, ID and the surrounding area for 18 years, building a reputation as a trusted local landscaping and outdoor living company known for custom outdoor design and seasonal maintenance.

Today the team handles everything from landscape design to hardscape installs and seasonal maintenance plans, with a 5-person crew keeping up with demand across the region.

Location: Meridian, ID
Years in Business: 18
Team Size: 5
Engagement Type: Pilot Program

The Story

How it happened.

Spring was their busiest season, but voicemail messages from new leads often went unheard for two or three days.

Missed call text-back replies to every spring rush call in seconds, keeping the crew's calendar full without extra office staff.

Within a few months, Greenscape Design Co. saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
Leads responded to same-day	41%	96%
Avg. response time	2.3 days	9 sec
Spring bookings	84	211

Services Used

5-Star ReviewsUnified Inbox

Results Timeline

How the results built up.

Week 1 — Missed Call Text Back and the smart website went live, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +36% lift in booked jobs as 5-Star Reviews caught leads that used to slip away.
Month 3 — with 5-Star Reviews and Unified Inbox fully adopted by the team, gains reached +72%, roughly halfway to today's results.
Month 6 — +144% more spring leads booked before losing them to competitors, now the new baseline for the business.

+144% more spring leads booked before losing them to competitors

Meet Greenscape Design Co.

How it happened.

How the results built up.

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