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🌿 Landscaping Case Study★ Featured

+181% more consultation requests followed up within a day

Evergreen Outdoor Living in Spokane, WA used Hilp to turn missed opportunities into 181% more revenue in under a year.

Evergreen Outdoor Living
Revenue Increase
+181%
Monthly Value Added
$13,729/mo
Customer Rating
★★★★★ 4.5

“a unified inbox now catches every consultation request in one place, so nothing falls through the cracks. Hilp paid for itself in the first month.”

Corbin Wade, Owner of Evergreen Outdoor Living

Published February 01, 2026
About the Business

Meet Evergreen Outdoor Living

Evergreen Outdoor Living has served Spokane, WA and the surrounding area for 15 years, building a reputation as a trusted local landscaping and outdoor living company known for custom outdoor design and seasonal maintenance.

Today the team handles everything from landscape design to hardscape installs and seasonal maintenance plans, with a 15-person crew keeping up with demand across the region.

Location
Spokane, WA
Years in Business
15
Team Size
15
Engagement Type
Full Rollout
The Story

How it happened.

Design consultation requests came in through five different forms and channels, and half were never followed up on.

A unified inbox now catches every consultation request in one place, so nothing falls through the cracks.

Within a few months, Evergreen Outdoor Living saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric Before Hilp After Hilp
Requests followed up in 24 hrs 52% 98%
Consultations booked/mo 17 46
Avg. project value $8,400 $13,100
Services Used
Unified InboxAuto Follow-upsSmart Website
Results Timeline

How the results built up.

  • Week 1 — Unified Inbox connected every call, text, and form to one thread, replacing the old voicemail-and-spreadsheet workflow.
  • Month 1 — response times dropped and the team saw an early +45% lift in booked jobs as Unified Inbox caught leads that used to slip away.
  • Month 3 — with Unified Inbox and Auto Follow-ups fully adopted by the team, gains reached +91%, roughly halfway to today's results.
  • Month 6 — +181% more consultation requests followed up within a day, now the new baseline for the business.
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