+202% more peak-season calls handled without adding staff

Comfort Zone HVAC in Wichita, KS used Hilp to turn missed opportunities into 202% more revenue in under a year.

Revenue Increase

+202%

Monthly Value Added

$8,598/mo

Customer Rating

★★★★☆ 4.2

“missed call text-back and the unified inbox let two office staff keep pace with peak-season call volume. Hilp paid for itself in the first month.”

Sheryl Boone, Owner of Comfort Zone HVAC

Published June 02, 2026

About the Business

Meet Comfort Zone HVAC

Comfort Zone HVAC has served Wichita, KS and the surrounding area for 10 years, building a reputation as a trusted local HVAC company known for seasonal tune-ups and 24/7 emergency repair.

Today the team handles everything from AC and furnace repair to system installs and maintenance plans, with a 6-person crew keeping up with demand across the region.

Location: Wichita, KS
Years in Business: 10
Team Size: 6
Engagement Type: Pilot Program

The Story

How it happened.

Summer AC-outage calls came in faster than the small office team could answer, and half went to a competitor.

Missed call text-back and the unified inbox let two office staff keep pace with peak-season call volume.

Within a few months, Comfort Zone HVAC saw a measurable shift in how many leads turned into paying customers — without hiring any additional staff.

Metric	Before Hilp	After Hilp
Calls answered live	61%	97%
Same-day bookings	18/wk	52/wk
Overtime office hours	14 hrs/wk	2 hrs/wk

Services Used

Missed Call Text Back5-Star Reviews

Results Timeline

How the results built up.

Week 1 — Auto Follow-ups started re-engaging leads that went quiet, replacing the old voicemail-and-spreadsheet workflow.
Month 1 — response times dropped and the team saw an early +51% lift in booked jobs as Missed Call Text Back caught leads that used to slip away.
Month 3 — with Missed Call Text Back and 5-Star Reviews fully adopted by the team, gains reached +101%, roughly halfway to today's results.
Month 6 — +202% more peak-season calls handled without adding staff, now the new baseline for the business.

+202% more peak-season calls handled without adding staff

Meet Comfort Zone HVAC

How it happened.

How the results built up.

More HVAC Success Stories

Arctic Air Heating & Cooling

Sunbelt Climate Control