---
title: How to create chat flows in HubSpot
description: how to create chat flows in hubspot
---
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1. [how to create chatflows](https://demo.webdew.com/en/how-to-create-chatflows)
2. [Getting started](https://demo.webdew.com/en/how-to-create-chatflows/getting-started)
# How to create chat flows in HubSpot
Creating **chatflows in HubSpot** lets you automate conversations on your website (live chat or chatbot). I’ll break it down in a clean, practical way so you can actually build one 👇
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#### 💬 What is a Chatflow?
A chatflow is basically:
- A **live chat widget** OR
- A **bot (automation)** that talks to visitors, qualifies them, or creates tickets
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#### 🔧 Step 1: Go to Chatflows
1. In HubSpot, go to **Automation**
2. Click **Chatflows**
3. Click **“Create chatflow”**
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#### 🤖 Step 2: Choose Type
You’ll get options:
### 1. **Website Chat**
- Live chat or bot on your website
### 2. **Facebook Messenger**
- Chat via Facebook page
👉 Choose **Website → Next**
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#### ⚙️ Step 3: Choose Chat Type
You’ll see:
- **Live Chat** → Real person replies
- **Bot** → Automated flow (recommended for your use case)
👉 Select **Bot**
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#### 🧠 Step 4: Choose a Template
HubSpot gives templates like:
- Lead qualification bot
- Customer support bot
- Book a meeting bot
👉 For practice, pick **Lead Qualification Bot**
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#### ✍️ Step 5: Build the Flow
This is the main part.
You’ll see a **flow builder (like a diagram)**
### Add actions like:
- **Send message**
→ “Hi! How can I help you today?”
- **Ask question**
→ Name, email, requirement
- **If/then branch**
→ Different paths based on answers
- **Create ticket**
→ For support issues
- **Assign to team member**
→ Send to sales/support
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#### 🎯 Example Flow (simple)
You can build something like:
1. Welcome message
2. Ask: “What are you looking for?”
- Sales
- Support
3. If Sales → Ask email → Assign to sales rep
4. If Support → Create ticket
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#### 🌍 Step 6: Targeting
Decide **who sees the chat**:
- All visitors OR
- Specific pages (like pricing page)
- Based on country, device, etc.
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#### 🎨 Step 7: Display Settings
- Chat widget color
- Position (left/right)
- Chat header name (e.g., “Webdew Support”)
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#### 🚀 Step 8: Publish
Click **Review → Publish**
Your chatbot is now live 🎉
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#### 💡 Pro Tips (this will impress in your role)
- Use **short messages** (not long paragraphs)
- Always ask for **email early**
- Use **quick reply buttons** (better UX)
- Connect chatflow with:
- **Tickets** (for support)
- **Deals** (for sales)
---
#### 🧪 Beginner Practice Idea
Create a demo chatflow like:
👉 “Website visitor → wants protein powder (your earlier project)”
Flow:
- Ask fitness goal
- Suggest product
- Capture email
- Send to sales
---
If you want, I can:
- Build a **complete chatflow script for Webdew**
- Or give you a **ready-to-copy flow diagram**
- Or help debug if your chatflow is not working
Just tell me 👍
- [Getting started](https://demo.webdew.com/en/how-to-create-chatflows/getting-started)
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